Contact

One address, read by a person, answered on working days.

Write to us

Everything goes to the same address: a fault on a line, a question about coverage at a specific street number, a correction to an account, or a request under the privacy policy. There is no separate queue that gets read faster.

What to include

• the service address, including the number — coverage is decided by address;
• the name the account is held in;
• for a fault: when it started, and whether any light on the unit changed.

When we answer

On working days. A fault report is logged against the account when it arrives, so the clock starts at the message and not at the reply.

No phone or messaging channel

We do not run a phone line or a messaging channel for support, and we would rather say so plainly than publish a number nobody answers. Email is the channel.